Women in Customer Success Podcast

Text us your questions and thoughts!
March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally.
Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building.
Meet the women behind it:
✨ Ejieme Eromosele, VP of Customer Growth Quiq
✨ Swati Garg, CEO Melo Associates
✨ Parul Bhandari, CEO CustomerXSuccess
✨ Elizabeth Blass 🌻, Chief Customer Officer Karbon
✨ Kristen Hayer, CEO The Success League
✨ Julie Fox, Director of Digital CS Hyland

Six women. Six perspectives. One powerful playbook.
You'll hear ALL about:
The story behind writing the book together
CS hiring mistakes & hard-won lessons
Salary frameworks & career progression
Building sustainable, intentional CS teams
Empowering yourself as a CS professional
Community, mentorship & what's next
Whether you're a CS leader, a job seeker, or breaking into Customer Success — grab your seat.

👉 Follow Ejieme: https://www.linkedin.com/in/ejieme/
👉 Follow Swati: https://www.linkedin.com/in/swatigargmhrir/
👉 Follow Parul: https://www.linkedin.com/in/parul-bhandari-1294488/
👉 Follow Elizabeth: https://www.linkedin.com/in/elizabethblass/
👉 Follow Kristen: https://www.linkedin.com/in/kristenhayer/
👉 Follow Julie: https://www.linkedin.com/in/julie-fox-1b05395a/
👉 Learn more about The Customer Success Talent Playbook (& grab your copy of the book): https://www.cstalentplaybook.com/
👉 Follow our host Marija on LinkedIn: https://www.linkedin.com/in/mspilley/

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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 
Website - https://www.womenincs.co/podcast 
LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!
What if the fastest way to elevate your career is to get more human as you get more technical? 
We sit down with Tamara Kempf, Regional Director, EMEA Customer Success at AppDynamics (a Cisco company), to unpack her career built on curiosity, grit, and the kind of EQ that technology can’t replace. 
We trace her journey from science student to landing a first job at Bloomberg to now Cisco Customer Success leader, turning setbacks into growth, and using AI where it counts without losing the human edge. You’ll hear practical stories of how to save days of work, coach teams with empathy, and hire for skills that last.
In this episode, we talk about:
Lessons from Bloomberg on customer advocacy without authority
Integrating a startup culture into Cisco's Customer Success team
Pragmatic AI use cases that compress a full day's work into minutes
How to create a safe culture to experiment and share failures
Redefining productivity as making time to be human
The secret to being a great leader
If you’re navigating customer success, leadership, AI adoption, or all three, you’ll find tactics you can try today and a mindset that lasts. 
Subscribe, share with a teammate, and leave a review to help more people discover conversations that move careers forward.

💚 This episode is brought to you by Deployflow: https://deployflow.co/

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👉 Follow Tamara: https://www.linkedin.com/in/tamarakempf/
👉 Learn more about AppDynamics: https://www.linkedin.com/company/appdynamics/
👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/

__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 
Website - https://www.womenincs.co/podcast 
LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!
What does the Renaissance have to do with customer success?
More than you think.
Caroline Lambie, Manager of Customer Success EMEA at Contentful, joins us to connect Renaissance breakthroughs with today’s AI rush, showing how a creative mindset can humanise products, shape better journeys, and protect the soul of the work.
We explore how a creative mindset can humanise technology, from Renaissance perspective to AI, and trace Caroline’s winding path through web startups, the charity sector, and customer success leadership. Along the way, we confront layoffs, age bias, flexible work, and the value experienced talent brings to modern teams.
In this episode, we talk about:
Art history parallels that illuminate today’s tech shifts
Fears and boundaries for AI in creative work
Trade‑offs of career breaks and parenting choices
Global models for flexible, family‑friendly work
Surviving layoffs and a crowded job market (& tactics for sharper interviews)
Spotting and countering age bias in hiring
From Renaissance art to AI (yes, really), this conversation might just change how you think about innovation in customer success.

💚 This episode is brought to you by Deployflow: https://deployflow.co/
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👉 Follow Caroline: https://www.linkedin.com/in/carolinealambie/
👉 Learn more about Contentful: https://www.contentful.com/
👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/

__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 
Website - https://www.womenincs.co/podcast 
LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!
What happens when you move your CS career from London to Dubai and rebuild your playbook from the ground up? 
We talk about that with Jomilsa Sousa, Customer Success and Account Management consultant & coach, and the Founder of The Success Studio, where she helps Customer Success professionals and businesses unlock their full potential. Currently, she also serves as Account Manager at Cirium (and when this was recorded, she was CS Account Manager at LexisNexis Middle East)
In this episode, Jomilsa unpacks how digital transformation in the Middle East collides with a culture that prizes in‑person trust, and why that mix is changing how teams design onboarding, renewals, and growth. AI is powerful for churn prediction and business reviews, but the story that convinces a stakeholder to stay is still a human one.

We explore:
Cultural nuance shaping CS across the Middle East
AI for churn prediction and reviews, humans for narrative and trust
Rising demand for CS Ops, technical CSMs and community roles
Empathy as a strategic advantage
Building systematic visibility: weekly updates, impact docs, public wins
We also dig into the mindset that sustains momentum: pivot quickly when the signal changes, lead without the title, and make someone’s day easier as a daily north star. 
If you’re navigating AI, global accounts, or a big move of your own, this conversation offers a clear, human map for what works (& what doesn’t).
And if this conversation resonates, follow the show, share it with a teammate who needs fresh tactics, and leave a quick review to help more listeners find us.

💚 This episode is brought to you by Deployflow: https://deployflow.co/
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👉 Follow Jomilsa: https://www.linkedin.com/in/jomilsasousa/
👉 Learn more about The Success Studio: https://thesuccessstudio.coach/
👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/

__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 
Website - https://www.womenincs.co/podcast 
LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
The Revenue CSM  - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!
What's Next for Customer Success in 2026? That’s the question we’re answering today.
Welcome back to another PowerUp Masterclass in partnership with our friends at Gainsight where we’re going beyond the Pulse Europe conference recap and into what really matters: where Customer Success is heading in 2026.
Together with Tori Jeffcoat, Director of Product Marketing at Gainsight, we're unpacking  the biggest trends and ‘aha’ moments from Europe's leading CS event, and sharing our predictions for the year ahead.
You'll walk away knowing:
Why AI adoption is lagging and how teams are gearing up for agentic success
How CS is becoming a revenue driver through better post-sale visibility
What's actually working in digital-scale strategies right now
What CS, Product, and Revenue leaders should prioritise next
This is your chance to turn Pulse's key takeaways into your 2026 game plan. 
Grab your notebook and tune in. 

Featuring
Tori Jeffcoat, Director of Product Marketing at Gainsight
Marija Skobe-Pilley, Founder, Women In Customer Success

👉 Follow Tori on LinkedIn: https://www.linkedin.com/in/torijeffcoat/
👉 Follow Marija on LinkedIn: https://www.linkedin.com/in/mspilley/
👉 Learn more about Gainsight: https://www.gainsight.com/

__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

Follow:

Women in Customer Success 
Website - https://www.womenincs.co/podcast 
LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
The Revenue CSM  - https://womenincs.co/the-revenue-csm