In this conversation, Kimberly Vaughn, VP of Claims at Amerisure Insurance,
discusses the evolving landscape of leadership, emphasizing the importance of employee
engagement, psychological safety, and the balance between caring for people and achieving
business results. She shares insights on how to address negative friction in the workplace, the
role of AI in enhancing workflows, and the significance of recognition in fostering a positive work
environment. Vaughn also highlights the qualities she looks for in emerging leaders and the
lessons learned from her experiences in swimming and leadership.