The Consulting Growth Podcast

What happens to a professional services firm when AI makes the work faster—but clients expect to pay less?
Shawn Yeager, founder of Upshift, works with professional services firms on the commercial implications of AI: not simply which tools to adopt, but what firms should sell and how they should price once parts of traditional delivery become easier to automate. Drawing on three decades working with emerging technologies, Shawn argues that AI is exposing the weaknesses of the billable-hour model while increasing the importance of judgment, trust, relationships, and commercially differentiated expertise.
Joe and Shawn discuss how firms can map services into exposed, compressing, defensible, and emerging categories; why boutiques may have an advantage in experimentation; and why AI transformation needs to begin with business-model thinking rather than technology deployment. They also explore productization, subscription-based services, AI-enabled leverage, pricing and packaging, client validation before building new offerings, and what the rise of forward deployed engineers could mean for consulting firms.

In this episode you will learn
Why AI is putting pressure on the traditional billable-hour model.
How to classify services as exposed, compressing, defensible, or emerging.
Why judgment and trusted relationships remain difficult to commoditize.
How AI can enable new subscription and recurring-revenue offerings.
Why firms should validate client problems before building AI products.
How pricing, packaging, and positioning need to evolve alongside delivery.
Why AI transformation should start with commercial outcomes, not technology.

Chapters:
(00:00) Introduction
(00:16) Meet Shawn Yeager
(01:13) From Microsoft to AI
(03:07) AI Changes Consulting
(05:44) Faster Horse or Car
(07:59) Investor AI Due Diligence
(10:42) Mapping Service Exposure
(14:05) Subscription Advisory Future
(15:07) New Skills and Leadership
(17:23) Automation in Practice
(21:55) Case Study Pricing Reset
(27:01) Build vs Business Outcomes
(29:48) Spinouts and New P&L
(31:51) Forward Deployed Engineers
(35:53) Closing Thanks

Resources:
Follow Shawn on Linkedin: https://www.linkedin.com/in/shawnyeager 
Website: https://upshiftco.com/ 

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Prof. Joe O'Mahoney helps boutique consultancies scale and exit. 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/

Follow Joe on Twitter:
https://twitter.com/joeomahoney

Visit Joe’s Website:
https://www.equitysherpa.com

How can a boutique consultancy scale beyond founder-led growth without losing the culture that made it successful?
Rob Ferrone is a product data and PLM strategy advisor who founded and led Quick Release, a specialist engineering consultancy focused on product data management and product data flow. In this episode, he explains how the firm grew through referrals before developing a structured, consultative approach to business development and expanding to more than 200 people across the UK, US, Europe and Australia.
Rob discusses how technical consultants learned to contribute to sales by diagnosing customer issues, consequences and value rather than relying on conventional sales techniques. He also shares lessons from international expansion, including the importance of repeatable recruitment, cultural ambassadors, clear leadership responsibilities and greater employee autonomy. 
The conversation examines Quick Release’s acquisition by ALTEN, the value of preparing for a sale before a buyer appears, and the operational foundations that can reduce acquisition risk. Rob also introduces his latest startup work, which uses AI to improve employee engagement, insight gathering and communication during transformation programmes.

In This Episode You Will Learn:
How to move beyond referrals and founder-led selling
Why consultative sales methods work well for technical teams
How regular practice improves pitches and objection handling
Why recruitment and culture become critical during international growth
How clearer leadership responsibilities can reduce scaling friction
Chapters:
(00:00) Introduction
(01:37) Quick Release Origin Story
(02:55) From Referrals to Sales
(05:12) Scaling Beyond Founders
(07:03) Training Technical Sellers
(08:39) Practice and Objections
(12:03) Growing Pains at Scale
(15:07) Culture Across Countries
(16:22) Lessons and Mistakes
(20:27) Selling to Alton
(27:11) Final Advice

Resources:

Connect with Rob  on LinkedIn:
https://www.linkedin.com/in/robert-ferrone

Learn more about Quick Release:
https://quickrelease.co.uk/

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Prof. Joe O'Mahoney helps boutique consultancies scale and exit. 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/

Follow Joe on Twitter:
https://twitter.com/joeomahoney

Visit Joe’s Website:
https://www.equitysherpa.com

How can boutique consultancies scale, diversify, and prepare for exit without losing the culture that made them successful?
In this episode, Professor Joe O’Mahoney speaks with Martin Mehalchin, a former Lenati leader who helped build the Seattle-based customer strategy and experience design firm into a nationally recognised consultancy before its 2018 merger with PK. Martin reflects on the growth journey from a locally anchored boutique to a broader North American player, including the role of clear positioning in customer experience, the importance of client diversification, and the value of developing a more productised niche around loyalty.
The conversation explores how Lenati’s employee-first culture supported client retention, internal promotion, and low churn. Martin also discusses the firm’s PE-backed acquisition, why the fit with PK and Carlyle worked, and how a careful approach to integration helped preserve momentum. The episode closes with Martin’s view on AI in consulting, especially its impact on junior roles and why firms should build AI capability through experimentation rather than top-down mandates.

In this episode you will learn:
Why clear specialist positioning can drive both sales and talent attraction
How Lenati reduced dependence on Microsoft by building new verticals
How employee-first cultures can support client outcomes and firm value
What made the PK and Carlyle acquisition a positive experience
How boutique firms should approach AI through team-led experimentation
Chapters:
(00:00) Introduction
(07:22) Building an Employee-First Consulting Culture
(09:00) Scaling From Local to National
(13:00) Turning Local Case Studies Into National Growth
(19:10) Low Churn and Promoting From Within
(20:55) Choosing a PE-Backed Acquisition
(24:50) What Made the Private Equity Experience Work
(29:30) Lessons Learned From Growth and Exit
(33:50) Keeping the Fundamentals While Adopting AI
(35:15) Final Thoughts

Follow Martin on LinkedIn:
https://www.linkedin.com/in/mehalchin 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/
Follow Joe on Twitter:
https://twitter.com/joeomahoney
Visit Joe’s Website:
https://www.equitysherpa.com

Send us Fan Mail
Prof. Joe O'Mahoney helps boutique consultancies scale and exit. 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/

Follow Joe on Twitter:
https://twitter.com/joeomahoney

Visit Joe’s Website:
https://www.equitysherpa.com

How do you scale a consulting business from £2M to £30M without losing culture, customer focus, or entrepreneurial energy?
In this episode, Joe O’Mahoney speaks with Stuart Packham, Group CEO of Alchemist Group, about scaling professional services businesses through a combination of organic growth, acquisitions, operational rigor, and people-first leadership. Stuart shares lessons from building a private equity-backed buy-and-build platform across leadership development, sales training, and experiential learning.
The conversation explores the realities of integrating acquired firms, managing founders during M&A transitions, and balancing infrastructure with entrepreneurial culture. Stuart also discusses how consulting firms should think about AI, both as a customer-facing capability and as an internal scalability lever, while avoiding “technology for technology’s sake.” The discussion also covers private equity partnerships, the importance of financial discipline and operational infrastructure, and why culture and sales enablement become critical as firms grow internationally.
Chapters:
(00:00) Introduction
(03:20) Building a Buy-and-Build Consulting Platform
(07:50) AI’s Impact on Consulting and Sales Training
(15:50) Scaling from £2M to £30M Revenue
(19:40) Infrastructure, Systems, and Operational Control
(26:00) What Private Equity Really Changes
(33:20) Culture, Retention, and Integration in M&A
(39:30) Common Sales Mistakes in Boutique Consultancies

Follow Stuart on LinkedIn:
https://www.linkedin.com/in/stuartpackham 
Alchemist Group Website:
https://thisisalchemist.com 
RAIN Group Website:
https://www.rainsalestraining.com 

Send us Fan Mail
Prof. Joe O'Mahoney helps boutique consultancies scale and exit. 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/

Follow Joe on Twitter:
https://twitter.com/joeomahoney

Visit Joe’s Website:
https://www.equitysherpa.com

How do you build multiple successful agencies, recover from failure, and keep scaling without burning out?
In this episode, Joe speaks with Jamie Shanks, founder and CEO of Get Levrg, and a three-time agency founder who has built businesses in sales training, technology, and outsourced revenue operations. Jamie shares the entrepreneurial mindset that has driven him through wins, setbacks, and multiple reinventions. He explains why founders must learn to enjoy the climb rather than chase a final destination, and why resilience often matters more than strategy alone.
Jamie also breaks down the practical systems behind scaling revenue. He explains his “lighthouse and tugboat” framework for balancing inbound authority-building with outbound prospecting, how Sales for Life grew rapidly by leveraging partnerships and repeatable campaigns, and why many founders make the mistake of buying tools before defining principles and process.
The conversation also explores recurring revenue, founder-led sales, outsourcing, and cash flow discipline. Jamie offers candid lessons from mistakes made in earlier ventures, including project-based revenue dependency and poor payment terms, and explains how he rebuilt Get Levrg using a stronger economic model from day one.

Chapters:
00:00 Introduction
01:20 Three Agencies Journey
03:11 Fear and Motivation
06:52 Social Selling Breakthrough
07:24 Sphere of Influence Playbook
11:23 Principles Process Platforms
15:30 Outsourcing Done Right
20:49 Relationship Signal Intelligence
23:51 Exiting Founder Led Sales
31:21 Hard Lessons and Cash Flow

Follow Jamie on LinkedIn: 
https://www.linkedin.com/in/jamestshanks 
Get Levrg Website:
https://getlevrg.com 

Send us Fan Mail
Prof. Joe O'Mahoney helps boutique consultancies scale and exit. 
Follow Joe on LinkedIn:
https://www.linkedin.com/in/joeomahoney/

Follow Joe on Twitter:
https://twitter.com/joeomahoney

Visit Joe’s Website:
https://www.equitysherpa.com