In this episode of Business Analysis Live, we explorethe power of structured, standardized content in the age of generative AI. Susan Moore (IIBA) is joined by Stephanie De Waegenaere from Information Mapping to discuss how a decades-old methodology can dramatically improve howAI tools like ChatGPT and Microsoft Copilot perform.Learn why structured content isn't enough on its own, how totreat AI as a stakeholder in your documentation process, and why information mapping might just be the secret sauce for business analysts working with AI.Whether you're struggling with hallucinations in your AIoutput or looking to improve the ROI on documentation efforts, this conversation is packed with insights you won't want to miss.🎙️Episode Highlights· What is information mapping and why it matters· Structure vs. standardization in documentation· Real-world AI performance tests with structuredcontent· Treating AI as a stakeholder· Data mapping vs. information mapping· AI tool comparisons: ChatGPT vs. MicrosoftCopilot· Security and sensitivity in AI usage· Future of information mapping with AIintegration🔗 ResourcesConnect with Stephanie on LinkedInFind out more about the Information Mapping methodologyBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#InformationMapping #GenerativeAI #BusinessAnalysis
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44:59
What Business Analysis Professionals Should Know About Agile
In this episode of Business Analysis Live, Susan Moore isjoined by Kent McDonald—freelance product manager, author, and speaker—for a candid conversation on what business analysis professionals really need to understand about agile. Together, they explore the evolution (and dilution) of agile practices, the confusion around roles like product owner vs. business analyst, and how professionals can navigate agile environments without getting lost injargon or rigid frameworks.You’ll hear real-world stories, practical advice, and arefreshing perspective on how business analysis professionals can meet the real definition of agile - supporting better collaboration, faster learning, andmeaningful outcomes for their teams.If you've ever felt boxed in by "the agile way" or wondered how to demonstrate your impact as a business analysis professional — this episode is for you! 🎯 Episode Highlights• The history and intent behind agile• Why agile feels broken in many organizations• Common myths about agile and business analysis roles• How to demonstrate impact instead of talking about "value"• Understanding the important role context plays in agile approaches• Why collaboration and feedback matter more than ceremonies• Making stealth business analysis contributions that support the team• Advice for aligning your work with how your organization makes money• Why you should stop saying "agile" and just focus on working better🔗 ResourcesConnect with Kent on LinkedInSee Kent at BBC Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice andcertifications.Learn more at https://www.iiba.org/#BusinessAnalysis #Agile #ProductManagement
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51:07
AI and the Future of Business Analysis Roles
In this episode of Business Analysis Live!, SusanMoore is joined by Deirdre Caren, Founder and Director of Agora Insights Ltd, for an in-depth conversation about the evolving role of business analysts in the age of AI. They discuss what it means to treat AI as a stakeholder, notjust a tool, and why documenting alone is no longer enough to call yourself a business analysis professional in the AI era. They unpack the concept of prompt engineering—highlighting how business analysts are already well-equipped for it—and explore the mindset shifts required to adapt through learning and unlearning. The conversation turns to the value of context making, the importance of conceptual models, and how AI can enhance human skills rather than replace them. You’ll also hear about real examples of AI agents trained for business analysis and architecture roles, and how BAs can play a key partin shaping AI strategy within their organizations. Whether you're curious, cautious, or fully immersed in AI, this episode will inspire you to think critically about your future in the profession. 🎙️Episode HighlightsWhat it means to treat AI as a stakeholderWhy documenting isn’t enough in the AI eraThe role of prompt engineering and how BAs arealready doing itAdapting to change through learning andunlearningData, context, and the importance of conceptualmodelsReal examples of AI agents trained for BA andarchitecture rolesHow AI enhances—not replaces—human skillsEmpowering BAs to influence AI strategy withinorganizations🔗 ResourcesConnect with Deirdre on LinkedIn Learn more about Agora Insights and their offeringsRead from Deirdre’s AI Library Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #ArtificialIntelligence #FutureOfWork
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57:09
AI and Human Skills For Better Interviews
In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.🎙️Episode HighlightsWhat makes an effective stakeholder interviewThe role of empathy, curiosity, and trustThe “Empathy, Appreciation, and Demand”communication stackHow to use AI as a research and analysisassistantPrompt engineering as a business analysis skillTranscribing and mining interview data with AIUsing AI to generate user stories and test casesThe human edge in interpreting emotions and bodylanguagePracticing interview skills using AIThe importance of stakeholder rapport andreciprocity 🔗 ResourcesConnect with Pamela on LinkedInMeet Pamela at an upcoming event! Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #ArtificialIntelligence #HumanSkills
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46:52
How to Ask Good Questions
Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.📌 Episode Highlights:• Why good questions matter more than good answers• Framing your role to set the stage for successful interactions• The power of silence in stakeholder conversations• Uncovering hidden and unspoken requirements• Building trust and relationships through questioning• How observation enhances elicitation• The role of good questions in executive-level communication• Favorite go-to questions that spark insights📚 Resources:Connect with Jamie on LinkedInBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #StakeholderEngagement #GoodQuestions
Business analysis is one of the top trending skills today. From problem solvers to change agents to advocates, business analysis professionals perform many roles in organizations and governments all over the world. Join us every other Tuesday as host Susan Moore, Community Engagement Manager from the International Institute of Business Analysis (IIBA®), has candid practitioner chats with industry colleagues about business analysis topics. If you like to listen to lively discussions, interviews, and some great career advice, this podcast is for you!
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