Accenture AI Leaders Podcast

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Join us for a special Women's Month episode exploring the evolving landscape of artificial intelligence with three distinguished leaders from Accenture: Keri Smith, AI & Data Lead for Financial Services; Teresa Tung, Global Advanced Data Lead; and Alice Chen, Senior Manager in the Center for Advanced AI. Together, they discuss what it takes to scale AI beyond the pilot phase, unpack the rise of "vibe coding" and agentic AI, and share why diverse perspectives are critical to building technology that truly serves all end users.

In this episode of the AI Leaders Podcast, Andy Truscott, Global Health Technology Lead at Accenture, is joined by Simon Nazarian, Executive Vice President and Chief Digital & Technology Officer at City of Hope, for a deep, provocative conversation on what it really takes to scale AI in complex enterprises, especially in healthcare. Tune in for the full conversation!

Discover the impact of AI-powered computers in this fascinating episode with Harish Natarahjan, AI Consulting Lead for High Tech, and Prashanth Donepudi, Growth Strategy and HPI Relationship Lead at Accenture, alongside special guest Guayente Sanmartin, Senior Vice President and Division President of PS Commercial Systems at HP. Join us as we explore performance enhancements, the critical role of data privacy, and intelligent tools that boost productivity and user satisfaction.

Learn valuable insights into creating a more effective and inclusive workforce with AI in this AI Leaders Podcast episode! Keri Smith, Global Banking Data and AI Lead, sits down with David Parker, Global Financial Services Industry Chair and GMC Member at Accenture, and Susan Reid, Global Head of Talent at Morgan Stanley, to talk about how humans and digital workforces can collaborate to achieve greater results. Don't miss this engaging conversation.