Web Design Business with Josh Hall

• 378 - Managing Maintenance Plan Support Requests with Phil Storey of Glow

  Having a ton of maintenance plan clients is awesome - especially for the recurring revenue. But with ongoing support clients come with ongoing support requests.Managing this with a dozen or so clients is pretty easy. And as we all know – not all clients ping you every month with requests. But once you get to 30, 40, 50, 100 + maintenance plan clients, you’ve got to have a system for support.That’s why I’m pumped to share this chat I had with Phil Storey, founder and CEO of Glow. This one is interesting because, not only did Phil have some solid advice for handling support requests but it was also a chance for me to learn more about his platform.I’ve been using ManageWP since 2016 and while it’s still my preferred tool for managing multiple WordPress sites, you can’t link in non-WordPress sites and there’s no native support ticketing system.That’s one of the big value-props of Glow as you can add non-WP sites and their big differentiator in the market is the native support ticketing system.We dig into all of that and more!Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/378

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• 377 - Lessons from a Web Designers' First Year in Business with Megan Fletcher

  Do you remember your first year in business as a web designer? Are you there now?One thing is common for all of us in the first year…it’s a rollercoaster of highs and lows, ups and downs, incredible days and perhaps dreadful days. But if you can survive that first year, chances are you’re going to make it.I’m so excited to bring onto the podcast Megan Fletcher who just crossed her first year official year in business and at the same time, had her biggest revenue month to date pulling in over 8k!She’s now got her sights set on a 6-figure business and has an incredible foundation to get there in year 2.In this chat, she shares all her lessons learned (both good and bad) from the first year of her business and most importantly, how she weathered a couple storms and got through the tough times.As a member of my community Web Designer Pro, I have to say these success stories are some of my favorites because I often see all the challenges, hardships and coach members when they’re in the thick of it…but I know there’s always a brighter future right ahead if they just stick with it!! And that’s exactly what Megan has done.Enjoy!Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/377

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  1:21:33
• Q&A with Josh - April 2025

  Jump into Web Designer Pro™ for your first month at 50% off with code APRIL50 at webdesignerpro.com. This special offer expires at the end of April 2025, so don't miss your chance to access all courses and join our thriving community!In this Q&A session, we dive deep into what's working right now in the web design industry, answering listener questions on topics from SEO to networking strategies, CRM systems, and leveraging AI effectively in your business.• SEO fundamentals remain largely unchanged despite AI advancements with core principles of good structure and quality content still driving results• Local networking is most effective when you focus on accessing others' networks rather than directly selling to group members• CRM systems like 17hats can dramatically improve workflow efficiency through automation of proposals, contracts and client onboarding• Adding quarterly strategy calls to maintenance plans can generate significant additional revenue while strengthening client relationships• White label services require consistent value demonstration in communities rather than simply asking for work• AI is most effectively used beyond just site building – leverage it for business development, finding networking opportunities, and streamlining operations• The most successful designers focus on helping clients grow their businesses with websites as a tool rather than just delivering websites• Raising your rates regularly is essential for business sustainability, especially as your skills and results improveWatch the full replay here

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  1:11:46
• Where I stand on Ai in web design (in 2025)

  Josh here popping in with a special bonus episode on my thoughts on Ai for web designers. This was taken from a recent panel discussion about Ai on the Small Business Sweet Spot podcast.For the full episode and to hear other opinions on the good and bad of Ai for small businesses in 2025, check it out at:Spotify https://open.spotify.com/episode/7ByyAcRHME1WiPNvrt0dqz?si=7c07b8e44dfe4673Apple https://podcasts.apple.com/us/podcast/fight-it-or-friend-it-ai-use-for-the-solopreneur-ep57/id1728291369?i=1000704431752Blog Post https://compassdigitalstrategies.com/podcast/fight-it-or-friend-it-ai-use-for-the-solopreneur-ep57/

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  9:34
• 376 - Are you a Web Designer or Brand Strategist? with Jacob Cass

  Web designers do a lot more than just web design…It’s not uncommon for us to be graphic and brand designers, photographers, strategists, copywriters, etc…So, should we call ourselves more than just a web designer?Award winning branding and design studio founder Jacob Cass, who’s worked with Disney, Nintendo and Jerry Seinfeld, has done it all and has some invaluable experience and perspective to share when it comes to how web designers can position themselves nowadays.One of the many things I learned from talking with Jacob is – if you position yourself in a way that’s right for you, you’ll watch your revenue climb, you’ll attract better clients and enjoy your work more.Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/376

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  1:11:21

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