Fixable

Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. In this Unsolicited Advice segment, Anne and Frances take a closer look at what Southwest got so right in the beginning, the decisions that led to this moment, and what CEO Bob Jordan could still do to turn the plane around.

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When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs Institute, to investigate the systems that make jobs bad and reveal what it takes to make them better for everyone. Zeynep breaks down the four elements of her “good job strategy,” and together they look at companies that have made these changes and are outperforming because of it.

Featured guest
Follow Zeynep Ton on LinkedIn and at https://www.zeynepton.com/

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Chapters
WHAT IS A GOOD JOB AND WHAT ARE THE STAKES
COMPANY EXAMPLES THAT USE THE GOOD JOB STRATEGY
DOING IT SMALL SCALE WITH MOE’S ORIGINAL BBQ
FOUR OPERATIONAL CHOICES THAT LEAD TO GOOD JOB OUTCOMES
1- FOCUS AND SIMPLIFY
2 - STANDARDIZATION & EMPOWERMENT
3 - CROSSTRAINING
4 - OPERATE WITH SLACK
HOW TO APPLY THESE CHANGES TO YOUR SMALL TEAM

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast
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What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and bestselling author of Think Faster, Talk Smarter, to answer questions from listeners about how to communicate effectively. One listener struggles giving feedback to their elders, and another has a hard time speaking from the heart. A third listener finds themself getting defensive when asked questions, and the last caller wants to learn to speak like a leader without using empty jargon.

Featured guest
Follow Matt Abrahams on Instagram, LinkedIn, and at https://mattabrahams.com/

Connect with the team
Follow Anne on Instagram and LinkedIn
Follow Frances on Instagram and LinkedIn
Watch Fixable videos on youtube.com/@TEDAudioCollective
Visit Anne and Frances’ website
Have a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253
Follow TED on X, Instagram, Facebook, LinkedIn, and TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast
Hosted on Acast. See acast.com/privacy for more information.

When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships.

Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast
Hosted on Acast. See acast.com/privacy for more information.

Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit segment, Anne and Frances break down their “deeply/simply” communication framework, share practical advice on how to take control of your presence as a speaker, and make a persuasive case for practicing in low-stakes environments. Frances also shares a surprising piece of style advice.

Connect with the team
Follow Anne on Instagram and LinkedIn
Follow Frances on Instagram and LinkedIn
Watch Fixable videos on youtube.com/@TEDAudioCollective
Visit Anne and Frances’ website
Have a question you want Anne and Frances to solve? Email the team at [email protected] or leave a voicemail at 234-349-2253
Follow TED on X, Instagram, Facebook, LinkedIn, and TikTok
For the full text transcript, visit ted.com/podcasts/fixable-transcripts

Learn more about our flagship conference happening this April at attend.ted.com/podcast
Hosted on Acast. See acast.com/privacy for more information.