In this episode of Workday Gold, hosts Keith Bitikofer and Christian Delcid tackle the transformative impact of AI on Workday professionals. They share practical examples of how they're using tools like ChatGPT, Claude, Gemini, and Copilot to revolutionize their daily work, from meeting preparation to request categorization and document creation. Through candid discussion, they reveal how different AI platforms produce dramatically different results and why "AI first" thinking is essential for career survival in 2025.Beyond just tool recommendations, Keith and Christian explore the deeper implications for Workday analysts' career paths, including the crucial "translator" role between technology and business needs. They address the concept of the "super worker" and why waiting for formal training or company directives is a dangerous career strategy. The episode concludes with Christian's powerful reframing of AI adoption: not as a threat, but as an opportunity to focus on "doing the things that only I can do" for organizations. Resources Mentioned:Josh Bershyn's research on "The Rise of the Super Worker"https://joshbersin.com/Mando (Workday documentation AI tool) - Check out Christian's separate podcast episode on this!https://www.mando.work/Major AI platforms: ChatGPT, Claude, Google Gemini, and Microsoft CopilotFor information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikoferConnect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
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47:32
Unlocking Growth Opportunities in Workday Space
In this episode of Workday Gold, Keith and Christian explore Chapter 14 of "Workday Gold Software Support Edition", Growth Opportunities. They discuss the importance of self-awareness in preventing burnout, understanding your "why" for supporting Workday, and embracing continuous learning in a rapidly evolving ecosystem. Keith shares personal experiences and coaching insights about the challenging transition from being an individual contributor to a manager, emphasizing the need to shift from a tactical to a strategic mindset.The conversation highlights essential leadership principles, including protecting your team while maintaining accountability, and concludes with practical advice about reframing your mindset from "have to" to "get to." This final chapter's discussion completes their journey through the book and sets the stage for future episodes that explore AI's impact on Workday and other topics requested by listeners.For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikoferConnect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
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35:33
Creating Effective Governance for Multi-Organization Workday Tenants
In this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, and the establishment of empowering governance structures. The conversation highlights the significance of collaboration, transparent communication with HR leaders, project management transparency, and managing expectations during system adoption. Jeff shares his team's methodology, emphasizing the balance between adaptability and accountability in governance.For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikoferConnect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/To connect with Jeff Livingston, you can find him on LinkedIn: https://www.linkedin.com/in/jeffrey-livingston-74672a7b/
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41:10
My Favorite Workday Sayings (Part 2)
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable takeaways for both Workday administrators and users.For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikoferConnect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
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30:55
My Favorite Workday Sayings (Part 1)
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community.For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikoferConnect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners. Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
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