The New Manager Playbook with Lia Garvin

• 209: Perception vs. reality: why communication is everything

  Uncertainty isn’t a phase anymore, it’s the baseline. And leaders who keep waiting for a return to “normal” are falling behind.In this episode, I unpack why managing in constant change requires a different toolkit, and how the most overlooked leadership lever right now isn’t budget, headcount, or strategy. It’s perception.When your team feels stuck, unmotivated, or uncertain, the issue may not be what’s happening, but how they understand what’s happening. That’s why communication is no longer a soft skill. It’s the strategy.Inside, we cover:How to spot perception vs. experience issuesWhat to say when you don’t have all the answersHow to lead your team (and managers) without spiraling into commiserationThe real reason your team might feel lost and how to rebuild clarityIf you lead in a turbulent org, manage other managers, or just want to show up with more confidence right now, this one’s for you.Looking for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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• 208: The human qualities on a team that AI can't replace

  Everyone is taking about AI and automation in the workplace right now, and many of us are wondering how to strike the right balance on our teams. In this episode of The New Manager Playbook, I dig into a question every leader and founder is asking: as AI becomes capable of doing more, from scheduling meetings to drafting documents, how do we make sure we don’t lose what matters most: people.I walk through the power of automation for repetitive tasks, but when oversimplify the value a person was bringing to a job, we've lost the plot. We talk about:Why humans still matter, even when AI can do the tactical workWhat intangible value roles like executive assistants or coordinators actually deliverHow to audit your team’s work: what to automate, what to preserve, what to evolveHow leaders can evolve into people‑builders, not just traffic‑directorsIf you’ve thought “maybe I don’t need an assistant if I have Calendly and AI note‑takers,” this episode is for you. Tune in and let’s walk through what you might want to preserve — before it’s gone.Looking for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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• 207: The simple action that will increase retention on your team

  We all know the saying: People don't leave companies, they leave managers. So, if I’m the biggest factor causing turnover, shouldn’t I be the biggest factor in retention?What if I became the manager people *want* to work for?In today's episode, I’m digging into why this intentionality is non-negotiable right now. Being that leader creates resilience, innovation, and psychological safety, but getting there isn't easy, especially when the workplace feels like a pressure cooker. I challenge you to figure out how you want to show up, and more importantly, how you plan to stay consistent even on your worst day.Looking for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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• 206: How to incentivize your team, even amidst cutbacks

  Your top performer didn’t get the raise. Your high-potential hire is still waiting on that promotion. It seems like all of the incentives you have at your disposal are gone-  so what do you do?In this episode of The New Manager Playbook podcast, I share how to lead and motivate your team when traditional rewards aren’t available. We first talk about the importance of incentives and why even in a tough job market "you're lucky to have a job" doesn't work, and what to say when your team is feeling undervalued.You'll learn how to:Recognize early warning signs of disengagementOffer growth and development without spending a dimeMake your team feel seen, valued, and invested in, even in lean timesWhether you're a business owner, a startup leader, or managing inside a big company, these strategies will help you keep your team engaged and your culture strong, even when resources are tight.Looking for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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• 205: Handling setbacks in a way that propels you forward

  You know that moment. An email drops, a meeting gets scheduled, and your stomach sinks. As a manager, it’s not just your reaction that matters, it’s what your team sees, hears, and absorbs.This week, we get into:Why your team mirrors your reaction to frustrating people and situationsHow to avoid dragging your team into a commiseration spiralThe power of naming what’s hard without making it worseOne quick conversation that shifts your team from reactive to readyEvery team hits roadblocks. This is how you lead them through.Need help leading your team through uncertainty or a tough stretch? Reach out: [email protected] for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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