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The Substack Success Podcast

Sarah Fay
The Substack Success Podcast
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  • The Truth About Building a Writing Career in 2025
    Rufus Griscom’s Substack Author Insider is one of the Substacks I read or listen to/watch every single week. We’re so inundated with AI-generated slop about creativity, writing, and publishing. Author Insider is all about integrity and brings us real cutting-edge ideas and glimpses into the future of writing and publishing. This was such a fun conversation. We talked about AI and the future of books, Rufus’s beginnings at Nerve.com and Babble, the changing landscape for writers, including the decline of general nonfiction sales, the importance of building email audiences over social media followers, the evolution of podcasting economics, and all the incredible interviews and insights Author Insider brings. I highly, highly recommend subscribing. Substack Writers at Work get 25% off through the end of the month with this link. Enjoy!I mention his headshot.Bring all your thoughts and questions to our Substack Writers at Work community chat. Don’t do Substack alone… This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.substackwritersatwork.com/subscribe
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  • The Most Overlooked Key to Substack Growth Workshop Replay
    This is a free preview of a paid episode. To hear more, visit www.substackwritersatwork.com* Substack Welcome email best practices for 2025* Your Welcome Email Audit* Your 2025 Welcome Email Template * Answers to your burning questions: * Do Welcome emails matter?* What’s the ideal length for a Welcome email? (It’s changed!)* Should you use images? * Should you ask them to upgrade?* What about deliverability issues?→ Go through the full process with me in the workshop replay above or below.Preventing people from unsubscribing and encouraging them to engage starts long before they receive your first post.It starts the moment they subscribe.And it’s sealed by your Welcome email. To keep and convert subscribers, you need to experience your Welcome email the way your subscribers do.SUBSTACK WELCOME EMAIL BEST PRACTICES FOR 2025Your welcome email is the highest-performing email you’ll ever send. But most writers overdo it, ignore it, or haven’t updated it since 2022 or 2023 or 2024.Best practices in 2025 are much different than they were even six months ago. If you haven’t updated your Welcome email lately, it’s out of date.In the replay and below, you won’t just randomly revise your Welcome email. You’ll put it in the context of what people experience when they subscribe to your email and what you want them to feel and think after reading your all-important Welcome email. Do Welcome emails matter?Yes! Welcome emails outperform everything else.* Open rates: ~60–80 percent* Click-through rates (clicking a URL): ~25 percentWhat’s the ideal length for a Welcome email in 2025? * 50–150 words!* ~200 words max if your writing is tight and easy to scanWhy short?* Average attention span = * If we’re being generous, 50 to 60 seconds per email* If not, 10 seconds* 50–125 words delivers optimal response rates of ~50 percent in studies of response-driven emails (Beehiiv Blog)* Emails around 200 words (roughly 20 lines of text) often yield highest click-through rates, while going longer drops engagement (Omnisend)* Subscribers are skimming* A long welcome email feels like a pitch* Think cell phones* Most opens are on phones* About 60 percent of readers scan vertically for ~10 seconds* You don’t have to tell them everything* You just met them at a party—less you, more themShould you use images?* One photo of you with alt text is fine–build trust—real, not a headshot.* Text only can mean better deliverability: slower to load and lower engagement, image-only emails can end up in promotions or spam.* You must have alt text! 30-50 percent of your subscribers’ email blocks images by default.Should you ask them to upgrade?* Up to you but two CTAs max.* They shouldn’t be related (e.g., upgrade and buy my novel)* One “above the fold,” i.e., in the first 75–100 words.* One in the P.S.* For both, provide two links: hyperlinked text and a button.* You just met, so asking them to upgrade should be done elegantly. Let them know about the option.What do you want people to do after reading your welcome email?* Read a post* Engage by joining the chat or some other community event* Chat* An introductions post* Upgrade to paid* Buy your book, enroll in a course, etc.How do we use it to counter future deliverability issues?Unfortunately, we don’t get stats for the open rates of our welcome emails. Total bummer. But there are two ways to help with deliverability:* Ask them to reply to your Welcome email* Whitelist / Move to Primary tabEXAMPLE: If you're using Gmail, drag this into your Primary tab—or just add me to your contacts—to be sure you get the most out of your subscription.Can you ask people to opt in or out of sections?If you use sections, you can direct them to update their preferences and subscribe to certain sections of your Substack. This can encourage trust and (especially if you post a lot) prevent people from unsubscribing.If you’re confused about sections, watch my 4-minute overview.Remember, a section is like having a separate Substack/email list within your email list.You might say something like:EXAMPLE: Choose how often you hear from me. You can manage your subscription here.YOUR SUBSTACK WELCOME EMAIL AUDITRun an audit of what it’s like to receive your Welcome email—not in a vacuum but after going through the Substack’s subscription flow (which isn’t ideal).How to run the audit (step-by-step):
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  • Substack Growth Is Much Easier When You Know Your Subscribers
    ** Use the Know Your Subscribers Implementation Guide PDF below to make this much easier.Too often, when we try to get subscribers or likes or conversions, we don’t even know who we’re trying to engage or upgrade to paid.The tricky part is that our person changes and we change and Substack is always changing, so we always have to be checking in.In marketing-speak, they call it your “avatar.” Sometimes it can be helpful to approach it in the usual ways. But the world has changed and people have changed and their buying habits have changed and their subscribing habits have changed. In a world where AI can spit out information, we need to connect as actual humans. That means knowing exactly whom we’re writing for.What we coverI walk you through my process for getting to know your actual readers—not some made-up avatar, but the real people reading your work. We dug into where they’re reading you, what they're Googling at 2am, what they’re sick of reading about, and more.* (00:00:50) - Forget the Substack drama. Focus energy on “you and your people” rather than getting caught up in speculation about Substack’s future changes.* (00:02:59) - Move beyond traditional “avatar” marketing speak to understand your actual readers and their real experiences.* (00:08:27) - For Writers: Ask three key questions about your readers.* (00:10:03) - For Creators/Coaches/Teachers: Use these three questions to get at the problems your audience faces* (00:18:56) - Using this guide to find ideas for your next posts.* (00:23:47) - Differentiate from AI by sharing your experiences rather than just information.* (00:29:41) - Better CTAs than “support my work.”* (00:38:29) - On Substack, you play five roles: You’re writer, editor, publisher, salesperson, and publicist. Fill this out during our live workshop. If you’re watching the replay, set a timer for each, so you keep this short.Save this document. Bring it to the paid-subscriber-only workshop on Friday, 8/1, where we’ll go through your entire subscriber flow to grow your Substack. Details to come.Thank you Rachel Botsman, Darien Gee, Petya K. Grady, Debbie Weil, Alexander Verbeek, and many others for tuning into my live video! Join me for my next live video in the app.Use the Know Your Subscribers Implementation Guide PDF below.Word version: * https://tinyurl.com/3fz88zypPDF: This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.substackwritersatwork.com/subscribe
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  • AMA: Why your subscriber numbers (may) have fallen off a cliff
    This is a free preview of a paid episode. To hear more, visit www.substackwritersatwork.comThis Ask Me Anything expands on what I cover in today’s post: Note: Please watch the entire live to understand the full picture. All the information shared is publicly available. I don’t work or speak for Substack. Opinions are my own.
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  • Live! 60-minute Notes Boost Challenge prep
    Very excited for tomorrow’s 7-Day Notes Boost Challenge. Take an hour and get all your Notes ready for the seven days in advance, so you aren’t scrambling during the Challenge. * I take you through seven of the 12 Essential Notes Templates. * We also workshop people’s Notes, so you can see how a “great Note” works. ***Put your potential Notes in the comments for all to see!The Notes Boost Challenge is an amazing opportunity to connect and support each other as a community and (bonus!) get engagement on your Notes. 12 ESSENTIAL SUBSTACK NOTES TEMPLATESFIND OUT EVERYTHING ABOUT THE NOTES BOOST CHALLENGE HERE:See you soon! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.substackwritersatwork.com/subscribe
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✦ The only expert guide to Substack ✦ Where you get subscribers, produce your best work, and earn the income you deserve ✦ A bestselling, Featured Substack ✦ 20,000+ active members ✦ One of the top 5 Substacks globally www.substackwritersatwork.com
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