Episode 279: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amanda Hershberger:Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/
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Authority & discipline | Mike Lemire
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.⏱️ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role00:04:26 - Titles and their implications00:06:10 - Personal stories: Climbing the ladder00:07:50 - Challenges in career pathing00:08:34 - The hall monitor analogy00:09:13 - Why CS isn't valued00:10:28 - Unpacking the title resistance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Mike Lemire:Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/
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Reaching across the aisle | Ricardo Araujo
Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ricardo Araujo:Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo
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Hell yeah brother | Ep. 276
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 - Building trust with questions00:05:38 - Timing is everything00:07:15 - The QBR question dilemma00:12:04 - Measuring customer happiness00:13:27 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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Downward spiral | Bob London
Episode 274: The usually affable Bob London has got a bone to pick.⏱️ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's satirical posts00:06:42 - Social media madness00:08:01 - Social personas vs. reality00:10:24 - Comedy and authenticity00:12:27 - The power of choice and control📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Bob London:Bob's LinkedIn: www.linkedin.com/in/boblondon
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?
The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.
The Lifetime Value Media network is your destination for customer success and go-to-market content.
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