Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops

• Lessons in Operations From Former White House Chief of Staff Ron Klain

  On this episode, host Sagi Eliyahu welcomes Ron Klain, Chief Legal Officer of Airbnb and former White House Chief of Staff under President Joe Biden. They discuss the operational parallels between the public and private sectors, how Airbnb sees itself as part of civic infrastructure and the role of AI in legal operations.Key Takeaways:(03:28) Both public and private operations demand strong crisis response and global coordination.(06:06) Airbnb provides surge housing for emergencies and large-scale cultural events.(08:36) Legal teams use AI to organize documents and improve institutional memory.(09:51) Lawyers remain essential for creativity, reasoning and strategic storytelling.(12:21) Global compliance requires local legal teams that are familiar with regional regulations.(15:29) A diverse society benefits from diffused power despite slower processes.(17:16) Peer networks often have a more lasting impact than traditional mentorships.Resources Mentioned:Ron Klainhttps://www.linkedin.com/in/ron-klain-3016b71/Airbnb | LinkedInhttps://www.linkedin.com/company/airbnb/Airbnb | Websitehttps://www.airbnb.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

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  19:01
• From COEs to AI: The Tools That Actually Scale Ops

  Host Sagi Eliyahu welcomes Kevin Keller, Senior Vice President - General Counsel of Forward Networks, Inc. Kevin shares his career path from electrical engineering to law and tech, unpacking what it means to lead with curiosity, data and process in high-growth environments. With legal and operational leadership experience at Amazon, Instacart, Facebook and startups, Kevin offers insights into building adaptable teams, operationalizing AI and redefining efficiency for the modern workplace.Key Takeaways:(01:05) Kevin’s background and his pivot from engineering to law.(09:36) Process-driven, analytical thinking is essential for continual improvement and efficiency.(10:33) Breaking down processes and identifying areas for automation or improvement is a critical leadership skill.(12:09) Root cause analysis and taking ownership of mistakes are vital for organizational health and growth.(23:42) Leveraging AI starts with breaking down team processes and empowering those closest to the work to identify opportunities.(24:36) Hiring for intelligence, emotional intelligence and curiosity is more valuable than focusing solely on credentials.(35:21) Mentoring and connecting with early-career professionals keeps leaders fresh and fosters a two-way learning environment.Resources Mentioned:Kevin Kellerhttps://www.linkedin.com/in/kevinkeller/Forward Networks, Inc. | LinkedInhttps://www.linkedin.com/company/forward-networks/Forward Networks Inc. | Websitehttps://www.forwardnetworks.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

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  37:23
• What MMA Teaches CEOs About Control, Confidence and Recovery

  Sagi Eliyahu sits down with Adam Sedlack, CEO of UFC GYM, to explore the intersection of fitness, community building and operational excellence. Adam shares his journey from starting in the fitness industry in 1994 to leading a global brand with over 150 locations across 42 countries. They discuss how UFC GYM combines mixed martial arts (MMA) training with traditional fitness to create a holistic wellness experience. The conversation also touches on leadership, franchise management and the importance of instilling confidence and resilience in both youth and adults.Key Takeaways:(02:27) Build community, not transactions, to deepen customer engagement.(06:03) Functional workouts like boxing deliver unmatched physical and mental results.(10:29) MMA training builds confidence and resilience in participants.(14:40) Passion and grit are essential traits for hiring staff.(19:51) Franchise management requires robust operational and legal support.(24:51) Youth programs emphasize fitness, discipline and personal growth.(30:18) Preparation for challenges is more important than competition itself.Resources Mentioned:Adam Sedlackhttps://www.linkedin.com/in/adamsedlack/UFC GYM | LinkedInhttps://www.linkedin.com/company/ufc-gym/UFC GYM | Websitehttps://www.ufcgym.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

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  34:27
• Lessons from Legal: Creating Urgency for Change Before It’s Too Late

  On this episode, host Sagi Eliyahu welcomes Bradley Collins, CEO and Co-Founder of LegalTechTalk. Bradley shares insights from his career building large-scale industry events across fintech, advertising, insurance and now legal — an industry he believes is ripe for disruption. They discuss why AI won’t replace the human need for connection, the power of in-person gatherings and how tech can enhance but never fully replicate trust-building experiences. As legal operations face increased pressure to adapt, Bradley explains what ops leaders can learn from other disrupted sectors and why fostering community is more important than ever.Key Takeaways:(05:12) In-person events remain crucial for partnerships and validation in a digital-first world.(07:01) Successful events combine compelling content, renowned speakers, and immersive experiences.(11:02) Recurring events foster strong professional communities and deeper connections.(13:30) AI-powered networking tools enhance attendee engagement and pre-event meeting scheduling.(15:24) Generative AI is emerging as a transformative force in legal tech despite slow industry adoption.(20:41) Law firms face disruption risks from clients bringing work in-house and AI-powered competitors.(21:18) Managing partners and CEOs increasingly embrace innovation in legal tech events.(22:26) Giving without expectation builds lasting connections and positively impacts careers.Resources Mentioned:Bradley Collinshttps://www.linkedin.com/in/bradleycentaurcollins/LegalTechTalk | LinkedInhttps://www.linkedin.com/company/legaltechtalk/Legal TechTalk | Websitehttps://www.legaltech-talk.com/Cannes Lionshttps://www.canneslions.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

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  23:59
• Co-Founder Sagi Eliyahu Reflects on 10 Years of Tonkean

  On this episode, host Sagi Eliyahu is interviewed by Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, to celebrate Tonkean’s 10-year anniversary. In a rare role reversal, Co-Founder and CEO, Sagi, reflects on the vision that started it all, the obstacles overcome and the future Tonkean is building toward. From early product pivots to landing some of the world’s biggest enterprise logos, the episode offers founders, operators and tech leaders a real look into scaling with conviction and evolving ahead of the curve.Key Takeaways:(04:12) Process orchestration bridges gaps between human collaboration and technology.(06:33) AI advancements enable better alignment between human needs and systems.(09:02) The market now values orchestration and automation more than ever.(12:15) Pivoting strategies is essential to meet market expectations effectively.(14:04) Operations teams play a critical role in modern business success.(18:45) Reframing ideas in familiar terms can unlock support and growth.(23:29) Personal resilience often parallels entrepreneurial challenges and milestones.(25:06) Entrepreneurs should focus on asking the right questions, not easy answers.(33:06) Trust from leading organizations reflects the value of innovative solutions.(37:01) The future of work lies in transforming how enterprises interact with software and AI.Resources Mentioned:Sagi Eliyahuhttps://www.linkedin.com/in/eliyahusagi/Tonkeanhttps://www.tonkean.comSalesforcehttps://www.salesforce.com/Gonghttps://www.gong.io/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

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  40:32

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