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Radical Candor

Podcast Radical Candor
Podcast Radical Candor

Radical Candor

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  • Radical Candor S4. Ep. 11: Get Sh*t Done Step 5 — Persuade Uncle Scrammy
    On this episode of the Radical Candor Podcast the team explains that once a decision is made, you’ve got to get people on board, which brings us to step 5 of the Get Sh*t Done Wheel — Persuade. While getting others to accept your idea might feel like a foregone conclusion, persuasion isn’t easy, and it’s important to get it right.  What’s more, persuasion at this stage of the GSD Wheel can feel unnecessary and make the decider resentful of people on the team who aren’t fully in agreement. Kim, Jason and Amy discuss why expecting others to implement a decision without being persuaded that it’s the right thing to do is a recipe for terrible results and why it's vital to persuade people (like your friend's Uncle Scrammy) that you've done your homework. Radical Candor Podcast Episode At a Glance The decider has painstakingly gone through the listen, clarify, and debate steps and made a decision. Why doesn’t everyone else get why it’s obvious we should do this — or at least be willing to fall in line? This step of the Get Shit Done Wheel — Persuade — is based on Aristotle’s framework and the team outline 4 steps for the persuader to follow to get everyone’s buy-in. Credibility: Demonstrate expertise and humility when persuading. Logic: Show your work when persuading your team. Emotion: The listener’s emotions, not the speaker’s when trying to persuade. All-hands Meetings: Bring others along.  Radical Candor Podcast Checklist Remember, when persuading others to adopt your decision it’s important to focus on the listener’s emotions, not the speaker’s. While you might have a strong emotional connection to a decision, if you fail to take into account your listener’s emotions, too, you won’t be persuasive. To be perceived as credible you’re going to have authentically demonstrate both expertise and humility. And in order to truly demonstrate humility, you need to be flexible, curious and acknowledge the contributions of others. Show your work! Make sure you demonstrate — in a tangible way — how you came to your decision by showing your work. Hold an all-hands meeting to bring others along. Make sure your meetings include both a presentation and a Q&A.  Radical Candor Podcast Resources Radical Candor Podcast Season 4, Episode 2: Use the GSD Wheel So No One Feels Sad, Bad or Left Out How to Persuade Others You’ve Made the Right Decisions Overcoming the Shadow of Expertise: How Humility and Learning Goal Orientation Help Knowledge Leaders Become More Flexible Stanford Encyclopedia of Philosophy: Aristotle Logic, Science, and Dialectic You can learn more about the decision-making process discussed on this episode in chapters 4 & 8 of Radical Candor
    8/3/2022
    1:01:03
  • Radical Candor S4, Ep. 10: Get Shit Done Step 4 — Push Decisions Into the Facts
    On this episode of the Radical Candor Podcast, Kim, Jason and Amy discuss how to make a decision after you've listened, clarified and debated your idea. Step 4 of the Get Shit Done Wheel, decide, is all about pushing the decisions into the facts.  The Radical Candor Podcast team outlines 4 steps to follow when making decisions once you have shoved all ego — especially your own — out of the way. They also talk about the pitfalls of unconscious bias, the perils of skipping steps 1-3 and how to avoid garbage can decision-making. Radical Candor Podcast Episode At a Glance Once you have gone through the listening, clarifying and debating spokes of the Get Shit Done Wheel, you have likely lined up decisions and facts and (hopefully) shoved all ego — especially your own — out of the way. Now is the time, as Twitter and Square CEO Jack Dorsey put it, to “push the decisions into the facts.” Or as Kim says — how to help a team make the best possible decisions — or to “always get it right.” Easier said than done. In a recent McKinsey survey, 61 percent of executives said that at least half the time they spent making decisions, much of it surely spent in meetings, was ineffective. And just 37 percent of respondents said their organizations’ decisions were both high-quality and timely. So, how do you ensure you're making the right decisions in a timely manner? The best bosses often do not decide themselves, but rather create a clear decision-making process that empowers people closest to the facts to make as many decisions as possible. Not only does that result in better decisions, but it also results in better morale. Radical Candor Podcast Checklist When making decisions, you’re not the decider (usually). Remember, kick-ass bosses don’t grab decisions for themselves, but rather create a clear decision-making process that empowers people closest to the facts to make as many decisions as possible rather than fostering a culture of garbage can decision-making. The decider should get facts, not recommendations before making decisions. Be aware and accept that we all bring biases to the table in every decision we make. Create a culture where it’s safe for people to bring “unwelcome” facts to the table. Go spelunking before making decisions. To mitigate bias as much as possible, make sure you’re getting to the source of the facts versus making decisions based on ego-driven or emotional recommendations. Finally, hold a Big Decision Meeting and make sure once the decision is final a careful summary of the meeting is distributed to all relevant parties.    Radical Candor Podcast Resources Radical Candor Podcast Season 4, Episode 2: Use the GSD Wheel So No One Feels Sad, Bad or Left Out 4 Things to Consider When Making Decisions to Get Shit Done In 2022 McKinsey Quarterly: Want a better decision? Plan a better meeting Board of Innovation:16 cognitive biases that can kill your decision making The Decision Lab: Why we tend to rely heavily upon the first piece of information we receive Harvard Business Review: The Hidden Traps of Decision Making Wikipedia: Garbage Can Model A Garbage Can Model of Organization Choice Primer on Decision Making: How Decisions Happen by James G. March You can learn more about the decision-making process discussed on this episode in chapters 4 & 8 of Radical Candor
    7/13/2022
    47:03
  • Radical Candor S4, Ep. 9: How to Be a Thought Partner Instead of a Micro or Absentee Manager
    On this episode of the Radical Candor podcast, Amy and Jason discuss managers who have low, almost non-existent involvement in their team’s work, aka absentee managers; those with extremely (maybe excruciatingly) close involvement, aka micromanagers; and thought partners — the ones who empower, enable and encourage their teams to do the best work of their lives. While a lot of us have tendencies to act in absentee or micromanager mode, it’s hard for us to want to look at ourselves that way.  Listen to this episode if you want to understand how to be a true thought partner. Radical Candor Podcast Episode At a Glance One of the best ways to keep the people on your team engaged is by actively partnering with them. To help you figure out when you’re being a good partner rather than slipping into micromanagement or absentee management, Kim developed a simple chart to help you better partner with the people who report to you. Radical Candor Podcast Checklist In order to be a true thought partner with each of your employees you need to be involved, listen with the intent to understand versus respond and ask relevant questions. Share what you know and ask questions when you don’t. Remember, a true thought partner thinks of themselves as someone who is alongside their employees listening, advising and helping. What matters is how much your direct reports think of you as a thought partner. Actively solicit feedback from the people who work for you to make sure you are indeed practicing thought partnership versus micro or absentee management.   Radical Candor Podcast Resources Are you an Absentee Manager, a Micromanager, or a Thought Partner? Micromanagement, Absentee Management or Thought Partnership — Which One Do You Practice? Is Micromanaging A Form Of Bullying? Here Are 3 Things You Should Know 3 Lessons On Coaching From an Oura Ring Help! My Boss is a Micromanager Help! My Boss is an Absentee Manager
    6/30/2022
    37:57
  • Radical Candor S4, Ep 8: Get Shit Done Step 3 — Debate (Don't Squish) Ideas
    On this episode of the Radical Candor Podcast, we’re going to talk about the steps to follow for a successful debating process. If you skip the debate phase, you’ll make worse decisions, you’ll be unable to persuade everyone who needs to implement, and you’ll ultimately slow down or grind to a halt. Kim, Jason, Amy and producer Brandi discuss a time when a debate went awry and what they should have done instead. Radical Candor Podcast Episode At a Glance Big Debate Meetings should be reserved for debate, but not decisions, on major issues facing the team. They serve three purposes: They lower tension. They allow you to slow down key decisions when appropriate. They foster a larger culture of debate.      The norms of these meetings are also pretty straightforward. Make it clear that the goal of debate is to work together to come up with the best answer. There should be no “winners” or “losers.” Encourage people to come with data versus recommendations and to not be afraid to disagree with one another. The sole product of the debate should be a careful summary of the facts and issues that emerged, a clearer definition of the choices going forward, and a recommendation to keep debating or to move on to a decision.   Radical Candor Podcast Checklist Check your ego at the door. Make sure that individual egos and self-interest don’t get in the way of an objective quest for the best answer. Nothing is a bigger time-sucker or blocker to getting it right than ego. On a broad level, this means intervening when you start to sense that people are thinking, “I’m going to win this argument,” or “my idea versus your idea,” or “my recommendation versus your recommendation,” or “my team feels . . .” Pause for emotions and exhaustion. If you don’t, people will make a decision so that they can go home; or worse, a huge fight stemming from raw emotions will break out. Ask participants to switch roles halfway through each debate. This makes sure that people are listening to each other and helps them keep focused on coming up with the best answer and let go of egos and hierarchical positions.      Radical Candor Podcast Resources Radical Candor Podcast Season 4, Episode 2: Use the GSD Wheel So No One Feels Sad, Bad or Left Out 6 Steps to Successfully Debating (Not Killing) Ideas Invitational Rhetoric — Sonja Foss and Cindy Griffin   We’re offering Radical Candor podcast listeners 10% off our comedy-based self-paced e-course, The Feedback Loop. Follow this link and enter the promo code FEEDBACK at checkout. The Radical Candor Podcast theme music was composed by Cliff Goldmacher. Order his book: The Reason For The Rhymes: Mastering the Seven Essential Skills of Innovation by Learning to Write Songs. Sign up for our Radical Candor email newsletter >>Shop the Radical Candor store >>
    6/16/2022
    51:33
  • Radical Candor S4, Ep 7: Radically Candid Conversations — Kim Scott & Russ Laraway
    On this episode of the Radical Candor Podcast, we're taking a break from our GSD Wheel series and welcoming back to the podcast Russ Laraway, author of the book When They Win, You Win: Being a Great Manager is Simpler Than You Think, coming out on June 7, 2022. You can pre-order it now! You likely know Russ best as the OG co-host with Kim of season one of the Radical Candor Podcast. Russ is currently chief people officer at Goodwater Capital; and also is the creator of Career Conversations; which is covered in Radical Candor, and to which Russ dedicates nearly 100 pages of his new book. Kim and Russ discuss how to make every manager (measurably) great and to rid the world of assclown managers everywhere. Radical Candor Podcast Episode At a Glance The world has conspired to confuse the average manager. Despite near-limitless resources — books, blogs, podcasts — that purport to teach us how to be great managers, the reality is that managers globally aren’t really any better than they were 30 years ago. (The evidence is this: as more evidence emerges that the manager is most responsible for employee engagement, global engagement is still at just 15% and 33% in the U.S.) Managers are struggling due to a lack of regular formal check-ins on how they are doing as a manager. Their bosses have almost no context on how they are leading their people and therefore can struggle to coach them. Kim and Russ discuss: Why managers are failing, and no one is helping. What we need is to learn to lead in a way that measurably and predictably leads to more engaged employees and better business results. We need a simpler and more coherent leadership standard, something with quantitative backing that shows it works. People just want to do great work and be totally psyched while doing it. People deserve to be led well. The art of Continue Coaching.    Pre-Order the New Book from Career Conversations Expert Russ Laraway In When They Win, You Win, Russ Laraway, the chief people officer at Goodwater Capital who also developed Career Conversations, provides a simple, coherent, and complete leadership standard that teaches managers how to lead in a way that measurably and predictably delivers more engaged employees and better business results and show organizational planners how to make their managers great! The book identifies The Big 3, or three key elements: clear direction-setting, frequent coaching and active engagement with employees on their long-term career goals. Russ also dedicates around 100 pages of the book to Career Conversations! Pre-order now >>
    5/19/2022
    49:05

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